Privacy Policy
Privacy Policy
Introduction
Aurora Tokyo is a travel agency providing customized travel experiences for our customers. We consider the protection and appropriate handling of our customers' personal information to be our top priority.
1. Collection and Use of Personal Information
Information Collected: We collect information such as your name, contact details (address, phone number, email address, social media), passport number, credit card number, date of birth, preferences and requirements related to your travel plans, and health-related information.
Personal Information of Others: When you make a reservation with us on behalf of a travel companion or another person, we will collect their personal information. However, you should obtain their consent before providing us with their personal information. Any request to view or change their personal information provided in relation to the reservation you have made can only be made through you.
Purpose of Use: The collected personal information is used solely for creating travel plans, handling reservations, communicating with customers, and improving our services.
2. Protection and Management of Personal Information
Security Measures: We have implemented appropriate security measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information.
Access Control: Access to personal information is limited to staff members who need it for their work and is strictly managed.
3. Sharing and Disclosure of Personal Information
Non-Disclosure to Third Parties: We do not disclose or provide personal information to third parties without the consent of the customer, except where required by law.
Overseas Transfer: Personal information is primarily managed and stored within Japan. It may be transferred overseas only under strict conditions and in special circumstances.
4. Inquiry, Correction, and Deletion of Personal Information
Customer Rights: Customers have the right to access, correct, and request the deletion of their personal information.
Contact Point: For questions or requests regarding personal information, please contact our designated contact point.
5. Updates to the Privacy Policy
Policy Review: We will regularly review and, if necessary, revise this privacy policy in response to changes in laws or business environment.
6. Compliance and Continuous Improvement
Legal Compliance: We comply with all applicable laws and regulations, including the Personal Information Protection Law of Japan.
Continuous Improvement: We continuously review and improve our efforts in protecting personal information.
Contacting Us
If you have questions relating to your Personal Information or our Privacy Policy, you can email us at info@aurora-tokyo.com.
Thank you for taking the time to understand our Privacy Policy.
This Privacy Policy is effective as of 01 January 2024.